Solved Unable to set up pppoe fibre on my Asus GT AX11000

[NeilP]

I switched fibre providers from Toob to 4th Utility (UK) and now can't set up my router for pppoe . I have my pppoe username and password and I have input the VID setting under the IPTV tab, I tried 911 (City Fibre) ,201 and 101 but to no avail and although I have searched this forum the posts all appear to have been fixed so I must be missing something. I can work my way around my router but am not tech savvy. I'm running the latest Merlin firmware but it probably isn't a Merlin problem so I posted here. I'm currently running the stock router with my Asus in DMZ but I would like to run just one router as I did before, Toob broadband was "plug and play" and didn't need setting up.
If you are able to take the time to help me I would appreciate it.

 

[degrub]

What are the ISP requirements and their help/FAQ pages indicating for use of DMZ ?

 

[NeilP]

I have my Asus in dmz via the supplied router and it works but I just want to have the Asus as the only router as I did with my previous ISP . The only information given by my new ISP is the pppoe username and password and the rest is my problem. I have seen here people resolve this with various settings but I guess I must be missing something .

 

[degrub]

Do you have to clone the MAC address of the ISP router ?
i have seen that mentioned before in other threads here.

 

[Ripshod]

I guess you're in the uk. If so, point to note:
ISPs always say to use a vlanid of 101 for openreach. However, this is old info from the vdsl days. In fact you shouldn't use vlanid at all.

 

[NeilP]

Do you have to clone the MAC address of the ISP router ?
i have seen that mentioned before in other threads here.

I have also seen that but not entirely sure what to do even I know I've done it a long time ago, I will check this out. I plan to attack this on Monday when nobody will be using the internet so am looking for ideas.

 

[NeilP]

I guess you're in the uk. If so, point to note:
ISPs always say to use a vlanid of 101 for openreach. However, this is old info from the vdsl days. In fact you shouldn't use vlanid at all.

Oh ok. I have seen vlanid brought up in other posts so that's why I mentioned it.
I set my router to pppoe and input username and password given by ISP but it didn't work that's when I started looking for an answer.
Thanks for replying.

 

[degrub]

IPv4 or IPv6 wan address from the ISP ?

 

[NeilP]

IPv4 or IPv6 wan address from the ISP ?

IPV4 , they don't supply ipv6

 

[degrub]

Does this Reddit thread provide any clues ? Particularly the need for separate ONT, activation, ,etc . Steps 1 - 6

https://www.reddit.com/r/HomeNetworking/comments/17281mq/4th_utility_using_my_own_router_uk

 

[NeilP]

Does this Reddit thread provide any clues ? Particularly the need for separate ONT, activation, ,etc . Steps 1 - 6

https://www.reddit.com/r/HomeNetworking/comments/17281mq/4th_utility_using_my_own_router_uk

Hi, this is the thread that sent me down the VLAN rabbit hole and maybe because it is a couple of years old things have changed. The "bridge" that the ISP describes on their site is the ONT where the fibre connection terminates so I'm not sure how what the thread describes can translate to how things are now. Also when I spoke to them about the bridge that they provide to help install your own router they said that City Fibre, the network provider, are the bridge so they said I don't need anything else.
Thanks for your reply.

 

[NeilP]

I switched fibre providers from Toob to 4th Utility (UK) and now can't set up my router for pppoe . I have my pppoe username and password and I have input the VID setting under the IPTV tab, I tried 911 (City Fibre) ,201 and 101 but to no avail and although I have searched this forum the posts all appear to have been fixed so I must be missing something. I can work my way around my router but am not tech savvy. I'm running the latest Merlin firmware but it probably isn't a Merlin problem so I posted here. I'm currently running the stock router with my Asus in DMZ but I would like to run just one router as I did before, Toob broadband was "plug and play" and didn't need setting up.
If you are able to take the time to help me I would appreciate it.

OK then , firstly thank you for all your replies...
secondly the fix.....
when I connected directly to my new fibre pppoe service with my Asus GT AX11000 , I entered the pppoe username and password and rebooted the router. It then displayed via the led that the internet was connected but when I tried to go online there wasn't a connection. On the router dashboard it stated that the isp DHCP wasn't working so I had a look in Wan settings and there was a "Enable VPN + DHCP Connection" which was off so I switched it on....that was it , it worked. This setting was switched off when I was with my previous ISP and also when I've been using it in DMZ with the isp provided router so I don't think I've been particularly dumb (no comments on this please) as it was working with it turned off so why would I turn it on?
Thank you all again for your time and trouble.