Hi all ,
I got the CT8 Zenwifi Mesh today and it was fantastic , setup easily and finally had fast internet and connectivity through out my house which i have never had before - the node showed strong connection quality using the 2nd 5g dedicated backhaul - basically working perfectly . Then because it is brand new , i broke my cardinal rule , and decided to update the firmware which i would never normally do , but since it was working so great out of the box , I just hit update to firmware 3.0.0.4.386.22245 and its all now gone horribly wrong. The node now can just barely connect where it was fine before , and it is reverting to using the main 2.4g as the backhaul in exactly the same spot as it was working perfecting before the upgrade. I've done a factory reset but it seems to have kept the latest firmware as part of that reset.
I've tried to install 3.0.0.4.386.21291 via the GUI , but although it says ok , the firmware never goes down , so am guessing the GUI is blocking downgrading versions.
I've tried to install it via the Firmware restoration app , however when i connect the router via static ip and lan line directly it says it isn't in recovery mode. According to the manual recovery mode is a flashing light , however if I hold down reset and power on , i get a purple light which according to a quick google seems to be correct at least for the Lyra model and so I am guessing the CT8 .
Any help would be appreciated - I've gone from a seriously happy customer of a great product to wanting to return it all within 8 hours of receiving it :-(
Thanks in advance!!
I got the CT8 Zenwifi Mesh today and it was fantastic , setup easily and finally had fast internet and connectivity through out my house which i have never had before - the node showed strong connection quality using the 2nd 5g dedicated backhaul - basically working perfectly . Then because it is brand new , i broke my cardinal rule , and decided to update the firmware which i would never normally do , but since it was working so great out of the box , I just hit update to firmware 3.0.0.4.386.22245 and its all now gone horribly wrong. The node now can just barely connect where it was fine before , and it is reverting to using the main 2.4g as the backhaul in exactly the same spot as it was working perfecting before the upgrade. I've done a factory reset but it seems to have kept the latest firmware as part of that reset.
I've tried to install 3.0.0.4.386.21291 via the GUI , but although it says ok , the firmware never goes down , so am guessing the GUI is blocking downgrading versions.
I've tried to install it via the Firmware restoration app , however when i connect the router via static ip and lan line directly it says it isn't in recovery mode. According to the manual recovery mode is a flashing light , however if I hold down reset and power on , i get a purple light which according to a quick google seems to be correct at least for the Lyra model and so I am guessing the CT8 .
Any help would be appreciated - I've gone from a seriously happy customer of a great product to wanting to return it all within 8 hours of receiving it :-(
Thanks in advance!!