Zenwifi XT8 (v1) drops wan every 30 mins

[Ripshod]

@Vimick, rename the log file as a .txt file and try again.

 

[Vimick]

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Download syslog723.txt | LimeWire

Download syslog723.txt on LimeWire

limewire.com

 

[Vimick]

@Vimick, rename the log file as a .txt file and try again.

it is named as a .txt files likes my previous logs uploaded. I can't even post a snippet of the log as a comment for some reason either. i uploaded it per colins suggestion

 

[degrub]

maybe the malware filter being used is picking something up in the file.

 

[Vimick]

here is also a screenshot of the relevant portion of the log

 

[Vimick]

and again

 

[ColinTaylor]

Can you try running the router standalone without the satellite node for a while to see it that makes a difference?

 

[Vimick]

Can you try running the router standalone without the satellite node for a while to see it that make a difference?

what would be the best way to do this? Remove it from the mesh or will powering it off be enough?

 

[ColinTaylor]

what would be the best way to do this? Remove it from the mesh or will powering it off be enough?

I would do both, remove it from the AiMesh then power it off. Out of interest, how is the node connected to the router, wired or wireless?

 

[Vimick]

I would do both, remove it from the AiMesh then power it off. Out of interest, how is the node connected to the router, wired or wireless?

wireless using 5.2 as dedicated backhaul

ive removed the node and powered it off. only 10 minutes until the next occurrence of disconnect happens 12:45 CT since the last was 12:25CT. I will update then.

 

[Vimick]

@ColinTaylor Update- no disconnect after removing the satellite from the mesh! so the issue is either with the satellite or with the devices connected to it. There are no permanent wireless devices and only 2 Wired devices and xbox series x and a Nvidia Shield.

I will readd the unit to the mesh but remove both devices and see if issues continue and if not I will add them back one by one to find the culprit.

 

[Vimick]

@ColinTaylor

readding the satellite to the mesh with no devices connected to it reproduces the error. it seems there must be an issue with the unit? I factory reset it when I did a reset yesterday.

 

[ColinTaylor]

@ColinTaylor

readding the satellite to the mesh with no devices connected to it reproduces the error. it seems there must be an issue with the unit? I factory reset it when I did a reset yesterday.

Perhaps you could try a different firmware version on just the node. I suggest stock Asus firmware if you're not already doing so.

 

[Vimick]

Perhaps you could try a different firmware version on just the node. I suggest stock Asus firmware if you're not already doing so.

When I did a factory reset yesterday I flashed firmware for both the router and the node to the original version you linked and I still had issues. im going to attempt another reset of the node and will try that firmware again

 

[ColinTaylor]

When I did a factory reset yesterday I flashed firmware for both the router and the node to the original version you linked and I still had issues. im going to attempt another reset of the node and will try that firmware again

Your log suggests that prior to flashing Gnuton's firmware you had that very old version of stock (3.0.0.4_386_45934). Try the current stock firmware (3.0.0.4.388_24710).

 

[Vimick]

Your log suggests that prior to flashing Gnuton's firmware you had that very old version of stock (3.0.0.4_386_45934). Try the current stock firmware (3.0.0.4.388_24710).

correct, i flashed to that original old stock firmware as troubleshooting. that is what was originally working until my most recent firmware upgrades when this issues happened. i'll try

 

[Vimick]

I seem to be having a new problem , I cannot sync the node to the mesh. Even if i move it and connect it wired to the router, the router sees it as a client but will not connect it as a mesh node.

edit: was able to get it connected after another factory reset

 

[Vimick]

Your log suggests that prior to flashing Gnuton's firmware you had that very old version of stock (3.0.0.4_386_45934). Try the current stock firmware (3.0.0.4.388_24710).

with stock firmware the issue is sill persisting. I will attempt with wired backhaul. if not, I guess I'm SoL with a defective node.

 

[Vimick]

Update: it was significantly worse on wired backhaul. not only did it disconnect WAN but ping response times went through the roof for several minutes afterward. I will see if I can reach out to asus support. I doubt this is still under warranty but maybe they would have some other way to help.

Thanks everyone for the assistance.