ZyWall 2+ Help

[fuzzyaces]

All,

I've been following this forum for some time, so I figure this is the place to go. I purchased a ZyWall 2+ about 6 weeks ago, and it was running rock solid on a Comcast consumer connection until ~1 week ago. I was doing a power cycle, and since I have not been able to receive an ip address from Comcast since with the ZyWall.

I replaced my ZyWall with a D-Link DIR-825 and was able to receive an ip address from Comcast. I decided to test it out, and set up the ZyWall within my network. It was able to receive an ip address (connecting on the WAN port) from the DIR-825. So I don't believe there is an issue with the ZyWall.

Has anyone experienced this before?

Thanks.

-Fuzzy

 

[claykin]

Do you have the latest firmware for the 2+? ftp://ftp.zyxel.com/ZyWALL_2_Plus/firmware/

If firmware is not the issue, I'd say its pretty difficult to diagnose a 2+ issue with the info provided. Without knowing how your Zywall is setup, I would recommend you default the unit. You can do this in the Maintenance section of the GUI or with the reset button on the rear of the unit.

 

[fuzzyaces]

Claykin,

I am running V4.04(XU.9) | 01/05/2010. I realize a update just came out within the last week, the firmware is relatively new.

However, bizzare enough, the router has started working again. I gave the modem an overnight power cycle and on startup, everything worked again. I wish I could explain it, but I've never had anything that has happened like this before. Normally, a 1 or 2 minute power cycle works, but this is the first that has required an extended cycle.

Anyway, thanks all for your help.

-Fuzzy

 

[claykin]

If the problem resurfaces check the ethernet cable (replace it with a new one) and also check to make sure the port on the 2+ doesn't have bad solder joints. Wiggle it and see if it connects/disconnects.