Cannot Connect to Synology NAS via Windows 11 Home

[dminches]

I am setting up a friend's new computer which is running Windows 11 Home. For some unknown (to me) reason I cannot connect to his Synology NAS (running DSM 7.2.xx).

In Edge if I go to find.synology.com it to finds the IP address but it doesn't know the name (MusicNAS) and I can't connect to it. If I run Synology assistant it doesn't see it at all.

He is running Norton 360 but I uninstalled it for the purposes of trying to get this work but that didn't help. Private network security and file sharing are all turned on.

He can see the NAS from his 2 other computers which are running Windows 10 Home.

What am I missing here? Any help would be greatly appreciated.

 

[WRobertE]

I am setting up a friend's new computer which is running Windows 11 Home. For some unknown (to me) reason I cannot connect to his Synology NAS (running DSM 7.2.xx).

In Edge if I go to find.synology.com it to finds the IP address but it doesn't know the name (MusicNAS) and I can't connect to it. If I run Synology assistant it doesn't see it at all.

He is running Norton 360 but I uninstalled it for the purposes of trying to get this work but that didn't help. Private network security and file sharing are all turned on.

He can see the NAS from his 2 other computers which are running Windows 10 Home.

What am I missing here? Any help would be greatly appreciated.

Found this with a quick search. Looks like you have to sign in to Windows 11 with a password instead of Pin, Fingerprint or Facial Recognition.

I cant access my Synology NAS DSM from Windows 11 - Microsoft Q&A

I have bought a new PC with Windows 11. I have a NAS (Synology DS413J) that I can connect the file share on, but I can not connect to the NAS DSM management program. I cant find the NAS by using Synology assistent either. I still have my old PC…

learn.microsoft.com

 

[dminches]

I tried that and it didn't work, unfortunately.

 

[WRobertE]

Have a look at this:

 

[dminches]

Have a look at this:

Thanks. I saw that but the steps didn't resolve my issue.

 

[WRobertE]

It feels like an issue with Windows Network Discovery on the Windows 11 PC.

Look at this:

How to find other computers in network on Windows 11 - Pureinfotech

To find other network devices, open File Explorer > Network. If you can't see devices, change network profile to Private and enable discovery

pureinfotech.com

 

[dminches]

Thanks again.

I figured out the issue. My friend had plugged his computer in a wan port on the router so it was given a wan address. Thus, it was on its own network. Once I figure that out I had him move it and now it has a LAN IP address. Whew.

I appreciate your help in this matter.

 

[WRobertE]

It's the age old ... "so the computer is plugged in, right?".

Funny but frustrating I'm sure.