2 different NetGear R7000, both nerf my internet speed. What the hell?

[Arct1c0n]

Ok, this is just beyond confusing in my nearly 15 years in IT work and building my own computers since 2001. Been wanting to get an upgraded AC enabled router from my old but trusty Asus RT N66U which works reliably enough, but the wifi isn't the greatest in strength or speed.

Best Buy had the the infamous NightHawk R7000 for Black Friday for $120 so I jumped on it. Set it up with stock firmware out of the box and for whatever reason, my 125MBPS connection through comcast on my own Surfboard SB6183 on speed.net tests show an abysmall download speeds of only 1-5 mpbs and upload normally 12mbps for around 3-10mpbs. And thats on hardwired Cat5E, no wifi testing. Well, thats not freaking right!

Searching with good old Google, I was finding threads 2-3 freaking YEARS ago with people having the SAME PROBLEM both on this forum and a host of others. So I did the usual for both routers with different hardware versions

1. Went to beta firmware due to security risk, no change
2. Turned off QOS and WMM and then back on, no change
3. Didn't try downgrading firmware as I shouldn't have to do that
4. Manually changed MTP with no change.

I took the first one back and swapped it for another hardware revsion AND THE SAME DAMN THING!! I'm getting the same paltry download and upload speeds right out of the freaking box! I yanked the damn thing out and plugged my old Asus RT N66U and whammo, 126mpbs down and 12.5 mbps up!

If this is seriously NetGear quality I am beyond unimpressed so i'm taking this POS back unless anyone else has ideas.

 

[thiggins]

What kind of internet connection type are you running and is is IPv4 or V6?

 

[Arct1c0n]

What kind of internet connection type are you running and is is IPv4 or V6?

Comcast is using both oddly enough but I think i'm still just getting IPV4.

EDIT: Yeah, IPV6 is ready but Comcast is still pushing IPV4 in Seattle area

BTW: Great website Tim, used it a lot over the years, but you get waaaaay to technical even for an IT manager like me, I just want bottom line "is router good and fast or slow and crap?" so I skip to end of review articles lol

 

[sfx2000]

Best Buy had the the infamous NightHawk R7000 for Black Friday for $120 so I jumped on it. Set it up with stock firmware out of the box and for whatever reason, my 125MBPS connection through comcast on my own Surfboard SB6183 on speed.net tests show an abysmall download speeds of only 1-5 mpbs and upload normally 12mbps for around 3-10mpbs. And thats on hardwired Cat5E, no wifi testing. Well, thats not freaking right!

Go into the Cable Modem's UI - since you have the SB6183, check Energy Efficient Ethernet (under Config), ensure that's disabled, and I would then do a reboot - worst case - as some CM operators might have disabled the reboot, unplug it, let it set for a couple of minutes and plug it back in...

The R7000 and the SB6183 work very nicely together...

 

[Arct1c0n]

Go into the Cable Modem's UI - since you have the SB6183, check Energy Efficient Ethernet (under Config), ensure that's disabled, and I would then do a reboot - worst case - as some CM operators might have disabled the reboot, unplug it, let it set for a couple of minutes and plug it back in...

The R7000 and the SB6183 work very nicely together...

Disabled from the start, no change on either router

 

[john9527]

Power down your modem for about 30 minutes. Then power up the modem, let it sync, then power up the router. Many ISPs don't like to see a change in the MAC attached to the modem, and this gives it time to reset.

 

[thiggins]

BTW: Great website Tim, used it a lot over the years, but you get waaaaay to technical even for an IT manager like me, I just want bottom line "is router good and fast or slow and crap?" so I skip to end of review articles lol

That's why we created the Router Ranker.

 

[Arct1c0n]

Power down your modem for about 30 minutes. Then power up the modem, let it sync, then power up the router. Many ISPs don't like to see a change in the MAC attached to the modem, and this gives it time to reset.

Thats crap, I shouldn't have to do that if my ASUS has no issues, im taking this POS Netgear back to Best Buy and wait for a sale on Asus model next year

 

[thiggins]

Thats crap, I shouldn't have to do that if my ASUS has no issues, im taking this POS Netgear back to Best Buy and wait for a sale on Asus model next year

People are trying to help. No need to be rude.

 

[john9527]

Your choice. I wish you luck.

 

[RMerlin]

Having to turn off the cable modem for 5-10 minutes is common practice whenever you are changing router. I have to do that every time I switch between my different Asus routers when testing out something. It's not specific to Netgear, it's specific to the ISP.

 

[sfx2000]

People are trying to help. No need to be rude.

I guess OP is having a bad day - some fairly experienced folks on this thread trying to help out...