Any changes make to router -> Cable to FIOS?

[JohnD5000]

I just had FIOS installed. Supposed to be a 500 DL / 500 UL speed plan. I'm getting over 500 DL, but upload is only around 375. Are there any settings on router (I'm on GT-AX6000) that I should try, I was on cable, and have not made any changes to router.

 

[killweav]

but upload is only around 375

Different company but same issue right after I switched. I called their tech support and they remotely reconfigured the port on the ONT I was connected to. They bounced the port and all was good with the world. Hope this helps. Now my UL is slightly faster than DL but mostly equal.

 

[bbunge]

May not apply to your case but I moved a while back and went from 10/1 DSL to 100/100 FIOS with the same provider. When the install tech finally got the FIOS working I was still at 10/1. The same speed as DSL! After some head scratching, the tech called his support and had the account re-provisioned to the 100/100 bandwidth. And voila! It worked!
No changes to my router were needed.

 

[Tech9]

Supposed to be a 500 DL / 500 UL speed plan.

Residential ISP lines are shared and not guaranteed. The bandwidth is "up to". Most ISPs have bandwidth to subscribers >1:10 ratio. Your speedtest results may vary in different hours of the day.

 

[killweav]

Residential ISP lines are shared and not guaranteed. The bandwidth is "up to". Most ISPs have bandwidth to subscribers >1:10 ratio. Your speedtest results may vary in different hours of the day.

OP stated they are on FIOS, Verison's fiber option.

 

[Tech9]

If you think fiber is dedicated bandwidth - it isn't. Still shared with other subscribers.

 

[killweav]

If you think fiber is dedicated bandwidth - it isn't. Still shared with other subscribers.

Fiber generally offers symmetrical speeds. Not the 1:10 ration as you indicated. What I think is irrelevant. 2 posts suggest contacting tech support and we will wait and see the outcome.

 

[Tech9]

Fiber generally offers symmetrical speeds.

What fiber can do is irrelevant to bandwidth. Before contacting the ISP I suggest reading the service contract. I'm sure there is no word about guaranteed bandwidth. Business ISP lines are more expensive because of lower bandwidth to subscribers ratio. Valid for all types of connections.

 

[killweav]

What fiber can do is irrelevant to bandwidth. Before contacting the ISP I suggest reading the service contract. I'm sure there is no word about guaranteed bandwidth. Business ISP lines are more expensive because of lower bandwidth to subscribers ratio. Valid for all types of connections.

It's not about who is right it's about the OP experience. Let's see what they say.

 

[Piotrek]

Fiber generally offers symmetrical speeds.

Fiber generally NOT offers symmetrical speeds (99% installation in my country) - speed plan is important.
Of course, from a technical perspective, optical fiber makes this possible, but it is not usually offered in this way.
The most common fiber offers in my country are: 300/50, 600/100, 1000/300 and 2000/600 Mbps.

 

[killweav]

Fiber generally NOT offers symmetrical speeds (99% installation in my country) - speed plan is important.
Of course, from a technical perspective, optical fiber makes this possible, but it is not usually offered in this way.
The most common fiber offers in my country are: 300/50, 600/100, 1000/300 and 2000/600 Mbps.

For sure. But - FIOS is offered in the US only which offers symmetrical speeds not just generally across any provider but it's a characteristic of FIOS that is highly advertised. Remember, all comments on this thread are for the benefit of the OP and not meant to be taken as global statements. Keeping the convo specific to the OP topic (FIOS) is important.

 

[JohnD5000]

Hey all, I shutoff QoS and UL speed improve. Can get 575 is now. So, in my case, it was QoS.

I did find something else, which is strange, but I'll post in a separate post

Thanks

 

[killweav]

So, in my case, it was QoS.

Glad to hear your experience improved. Did you have an old QoS setting in place from your old asymmetrical ISP perhaps?

 

[JohnD5000]

I don't know. I had QoS on and FlexQoS addin. I deleted FlexQoS and shutoff QoS

 

[killweav]

I don't know. I had QoS on and FlexQoS addin. I deleted FlexQoS and shutoff QoS

That actually makes sense. New ISP, new settings. FlexQoS might have been retaining old bandwidth, latency, & packet overhead settings incompatible with new ISP.

You may not need QoS with your speeds.