Asus RT-AC68P

[Rylan9922]

So I purchased this router around January of 2015. We had a lot of internet issues before buying this router and few with this one at first but it worked good for quite a while however about a month to a month and a half ago my wife's kindle fire couldn't connect to the network. I wasn't home so she did like we did all the time with the old router and unplugged them both and then re plugged them back in. (Whether the problem started because she unplugged them or not I'm unsure) Since then our internet has been horrific. Almost every thirty minutes something can't connect and we have to restart the router. Sometimes it's longer and sometimes it's shorter. It confuses me because it's like some things can and some can't. A lot of times my iPhone and my daughters I pod can't but my PlayStation 4 almost always can. My pc and everything else can connect about half the time.

The routers firmware is up to date and so are the drivers on the pc it is plugged into.

I'll try anything at this point, all I want is internet that works.

And on a side note, I don't know if this means anything but the pc that we plug into the router can only connect about half the time too. Which makes no sense to me. It's plugged in directly to the back of the router yet it connects to the Internet through wifi? I don't know why the wired connection doesn't work (do I have to set something up in the settings) I've even tried different cables from the router to the pic but nothing.

 

[sm00thpapa]

When ever you restart the router it's a good idea to restart your modem to refresh your internet connection. Turn off the wifi on the pc you have plugged in. Reboot router to factory specs and start all over. If your modem is a modem/router combo make sure it is bridged. Try those steps and see what happens. My 68P has been running for about a year with no issues.

 

[joegreat]

The routers firmware is up to date and so are the drivers on the pc it is plugged into.

How do you know that the things are up to date?
Did you install the Asus firmware from here?
Did you check the drivers for your PC by searching for the vendor of the network cards and downloading the latest driver from their homepage?

 

[Rylan9922]

When ever you restart the router it's a good idea to restart your modem to refresh your internet connection. Turn off the wifi on the pc you have plugged in. Reboot router to factory specs and start all over. If your modem is a modem/router combo make sure it is bridged. Try those steps and see what happens. My 68P has been running for about a year with no issues.

Whenever we do restart the router what we usually do is just in plug the router and the modem, and then plug them both back in about a minute later. I've tried resetting the router back to factory defaults a few times by it didn't fix anything.

 

[Rylan9922]

How do you know that the things are up to date?
Did you install the Asus firmware from here?
Did you check the drivers for your PC by searching for the vendor of the network cards and downloading the latest driver from their homepage?

In the routers settings there is a place where you can check for firm ware up dates and that's the first thing I check whenever there's a problem but it's up to date.

 

[sm00thpapa]

Whenever we do restart the router what we usually do is just in plug the router and the modem, and then plug them both back in about a minute later. I've tried resetting the router back to factory defaults a few times by it didn't fix anything.

If you're in the return period return it.