Hello
I have just purchased the AX86U and set it up now with a Virgin Superhub 4 in Modem mode (connected via 2.5G port). The internet works completely fine.
The odd issue in that the 2.4ghz band completely disappears whenever I turn my PC on and it loads into Windows. The 2.4ghz band shows as it goes through the boot screens. My PC is connected via an ethernet cable to LAN Port 1.
I have managed to isolate the issue to my PC as the 2.4ghz band appears when the PC is turned off. I can tell this by using a WiFI analyser app and having the 2.4ghz guest network enabled, which shows the 2.4ghz band on my phone and the app for a moment.
Has anyone encountered something like this before and perhaps provide some possible ideas on how to fix this?
Thanks in advance.
I have tried the following:
Windows 10 Pro 64-bit
Motherboard: ASRock Z87M Extreme
I have just purchased the AX86U and set it up now with a Virgin Superhub 4 in Modem mode (connected via 2.5G port). The internet works completely fine.
The odd issue in that the 2.4ghz band completely disappears whenever I turn my PC on and it loads into Windows. The 2.4ghz band shows as it goes through the boot screens. My PC is connected via an ethernet cable to LAN Port 1.
I have managed to isolate the issue to my PC as the 2.4ghz band appears when the PC is turned off. I can tell this by using a WiFI analyser app and having the 2.4ghz guest network enabled, which shows the 2.4ghz band on my phone and the app for a moment.
Has anyone encountered something like this before and perhaps provide some possible ideas on how to fix this?
Thanks in advance.
I have tried the following:
- A replacement router - same issue
- All the standard troubleshooting, reboot, factory reset, upgraded firmware
- Plugged the router into a different power socket/circuit
- Split the Smart connect SSIDs
- Disabled and enabled 2.4ghz and then 5ghz radio
- Enabled 2.4ghz guest network
- Changed 2.4ghz channels from 1/6/11 and between 20 and/or 40mhz
- Moved ethernet cable to LAN Port 2
Windows 10 Pro 64-bit
Motherboard: ASRock Z87M Extreme