Incoming connection problem and ZenWifi Pro XT12 crash

[taximauve80]

Hello everyone,

I'm having an issue with one of my clients who uses a mesh network with an Asus ZenWifi Pro XT12 as their main router. It seems an incoming connection (IP address 45.227.253.13) is repeatedly attempting to connect remotely. This appears to be a bot attempt. The message in log is : "Jan 7 15:34:28 HTTPD: [LOGIN][https][APP] fail (45.227.253.13)" (every day since 2 weeks)

The problem is that these connection attempts are causing the internet connection to crash regularly, forcing my client to restart the ZenWifi Pro XT12 to restore the connection.

Have you ever encountered this type of problem on your devices? Is there a solution to block this incoming connection and prevent these disruptions? Perhaps an option to enable or a setting to adjust on the router?

Thank you very much for your help!

 

[Tech9]

Is Access from WAN enabled on this router? If it is - tell them to disable it. If they need access to their network from WAN setting up VPN Server on the router and accessing the network with VPN Client is the more secure option. VPN Server on different than standard port will reduce the number of connecting attempts from bots.

 

[taximauve80]

Is Access from WAN enabled on this router? If it is - tell them to disable it. If they need access to their network from WAN setting up VPN Server on the router and accessing the network with VPN Client is the more secure option. VPN Server on different than standard port will reduce the number of connecting attempts from bots.

Yes, the WAN connection is enabled remotely because it's a very large domain with 6 wifi access points, and remotely it allows me to add wifi access points and configure them without needing to travel.

 

[degrub]

set up the VPN server on the router.

 

[Tech9]

Yes, the WAN connection is enabled remotely because it's a very large domain with 6 wifi access points, and remotely it allows me to add wifi access points and configure them without needing to travel.

I'm sorry, you have to find some different business. Everything is wrong in this picture.

 

[taximauve80]

I'm sorry, you have to find some different business. Everything is wrong in this picture.

Okay, thanks for the advice, I'll look into all of that.
I assume I need to pay for a VPN and configure it on the ASUS.

 

[Tech9]

I assume I need to pay for a VPN and configure it on the ASUS.

You need to refund the money for the services you provide to this customer first. Wrong hardware for the application, wrong management exposing the customer to potential issues, etc.

 

[RMerlin]

Okay, thanks for the advice, I'll look into all of that.
I assume I need to pay for a VPN and configure it on the ASUS.

No you don't.

I recommend you do some reading on what a VPN is, and how it works first. Your goal is to configure a VPN server on the router, and then you use a VPN client on your computer to remotely connect to it. This has nothing to do with a paid VPN service provider.