Promise NS4300N Access Issues

[taorama]

Hello all,

I hope this isn't a repeated question. I did search the forum, but didn't find the answer to my problem.

I've got a NS4300N that I've used for over a year now with NO problems. Now, however, I can't access the files with the Mac or Windows systems attached to the network. The Macs can SEE the NAS in Finder (shows up under SHARED), but when I try to connect, the connection fails. However, when I try to log in to the admin GUI in my web browser (using the SAME username/pass I used to login through Finder), the login works and I can administer the NAS. But NO file access. Even using the SmartNAVI application, the system sees the NAS, but can't get into it. I did a hard reset, still nothing even with default settings. I can SEE it, everything's green, but no access.

There were no changes to the system or network prior to this bug.

Any suggestions would be greatly appreciated!

Thanks!

 

[ttran55]

login the NAS using webPASM and run a check file system on each drive?
A second way is to remove and plug-in the drive( while the NAs is on), login as admin to see if the drive is detected and run the check file system. you may have to repeat this step a couple time.
tt

 

[taorama]

The file systems all check out fine. I can access the files now on a Win box using SmartNAVI, but still no go on the Mac, even using SmartNAVI for OSX. I can log in on the Mac through PASM, but logging in with SmartNAVI or through Finder just hangs.