[bug] aimesh client list not updating for devices on guest network

lambertWx

New Around Here
I have an AIMesh system with two routers: RT-AC86U is the main (running firmware 3.0.0.4.386_48260), and an RT-AC68U as an AIMesh node (running firmware 3.0.0.4.386_48262).

My problem is that when I view the list of wireless devices connected to each AIMesh node (via https://router.asus.com:8443/AiMesh.asp), the list incorrectly shows many devices as being offline. I configure a lot of the devices in my house (e.g. smart plugs, wireless cameras, etc.) to run on the Guest network so that I can be confident they don't have intranet access. And, for at least the past couple months, the online/offline status is incorrect for these nodes on the Guest.

It is most obvious on the AIMesh node, where many devices are shown as offline even when I know they are currently connected via that node. (I know they are connected because they are out of range of the main router, and if I unplug the AIMesh node, then they cannot be reached from the main router.)

I have seen similar problems on the main router for some but not all of the Guest devices. It may also be correlated with them being on the 2.4 GHz band. I have not seen problems on the 5 GHz band, but that may be simply because I don't have any devices on Guest that support 5 GHz.

Things I have checked:
  • Confirmed that Guest network on AIMesh is set to "All AiMesh nodes"
  • Confirmed that Enable radio for the AI Mesh node has both 2.4 GHz and 5 GHz activated.
  • Checked that the problem doesn't seem to be with my web browser caching the AIMesh page (I turned off the browser cache and refreshed).
  • Also the problem appears in the ASUS Router iOS app, which shows 0 devices connected to the AI Mesh node even when that's not the case. So this seems to be a router-side firmware problem.

I'm not sure when this problem started, but I know it was happening for at least the previous firmware releases, when I was running 3.0.0.4.386_45956 on the 86U and 3.0.0.4.386_46065 on the 68U.

Others have reported similar problems that could be related - see https://www.snbforums.com/threads/a...ent-list-report-unreliable.77370/#post-744164 and https://www.snbforums.com/threads/a...f-but-not-showing-up-in-browser-or-app.75443/

Hoping that someone from ASUS will see this and investigate!
 

bbunge

Part of the Furniture
I have an AIMesh system with two routers: RT-AC86U is the main (running firmware 3.0.0.4.386_48260), and an RT-AC68U as an AIMesh node (running firmware 3.0.0.4.386_48262).

My problem is that when I view the list of wireless devices connected to each AIMesh node (via https://router.asus.com:8443/AiMesh.asp), the list incorrectly shows many devices as being offline. I configure a lot of the devices in my house (e.g. smart plugs, wireless cameras, etc.) to run on the Guest network so that I can be confident they don't have intranet access. And, for at least the past couple months, the online/offline status is incorrect for these nodes on the Guest.

It is most obvious on the AIMesh node, where many devices are shown as offline even when I know they are currently connected via that node. (I know they are connected because they are out of range of the main router, and if I unplug the AIMesh node, then they cannot be reached from the main router.)

I have seen similar problems on the main router for some but not all of the Guest devices. It may also be correlated with them being on the 2.4 GHz band. I have not seen problems on the 5 GHz band, but that may be simply because I don't have any devices on Guest that support 5 GHz.

Things I have checked:
  • Confirmed that Guest network on AIMesh is set to "All AiMesh nodes"
  • Confirmed that Enable radio for the AI Mesh node has both 2.4 GHz and 5 GHz activated.
  • Checked that the problem doesn't seem to be with my web browser caching the AIMesh page (I turned off the browser cache and refreshed).
  • Also the problem appears in the ASUS Router iOS app, which shows 0 devices connected to the AI Mesh node even when that's not the case. So this seems to be a router-side firmware problem.

I'm not sure when this problem started, but I know it was happening for at least the previous firmware releases, when I was running 3.0.0.4.386_45956 on the 86U and 3.0.0.4.386_46065 on the 68U.

Others have reported similar problems that could be related - see https://www.snbforums.com/threads/a...ent-list-report-unreliable.77370/#post-744164 and https://www.snbforums.com/threads/a...f-but-not-showing-up-in-browser-or-app.75443/

Hoping that someone from ASUS will see this and investigate!
Use the Feedback function on the router to report your issue to Asus. Posting here may not get their attention.
Also, have you factory reset and reconfigured lately?
 

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