GT-AC5300 Mesh WAN Connection: ISP's DHCP did not function properly

[turbosl2]

I recently added a 2nd node to my WIFI mesh system and recently while watching TV it will freeze every so often. I pulled the router log and this is what I am seeing. I just don’t know why! Doubtful it is because I added another node. It did seem to fix itself but it took a few minutes of waiting.

Thoughts?

21:59 WAN Connection: ISP's DHCP did not function properly

 

[ColinTaylor]

The router lost connection to the device connected to its WAN port. That device is typically a cable modem or similar. Connectivity was reestablished 25 seconds later. This behaviour is usually seen when the modem reboots itself - perhaps because of ISP issues. Alternatively it could be a faulty cable connection between the router and the modem.

 

[turbosl2]

The router lost connection to the device connected to its WAN port. That device is typically a cable modem or similar. Connectivity was reestablished 25 seconds later. This behaviour is usually seen when the modem reboots itself - perhaps because of ISP issues. Alternatively it could be a faulty cable connection between the router and the modem.

Thank you. I will call my ISP. All seems good on my end

 

[turbosl2]

The router lost connection to the device connected to its WAN port. That device is typically a cable modem or similar. Connectivity was reestablished 25 seconds later. This behaviour is usually seen when the modem reboots itself - perhaps because of ISP issues. Alternatively it could be a faulty cable connection between the router and the modem.

My ISP spectrum says all is good with the modem and it’s the latest one. Signals are within acceptable range but on the lower end. Sending someone tomorrow to look but I am not holding my breath. Doesn’t seem like the problem but who am I

 

[turbosl2]

 

[ColinTaylor]

You would really have to log into the modem and look back at its logs for clues as to what the problem was. It's quite common for transitory issues to occur. So unless your ISP did that of course they're going to say "I see no problem" because there isn't one now.

 

[turbosl2]

You would really have to log into the modem and look back at its logs for clues as to what the problem was. It's quite common for transitory issues to occur. So unless your ISP did that of course they're going to say "I see no problem" because there isn't one now.

Oh I am sure! They said they looked and all looked good! I know exactly what your saying. My normal mentality is everyone is an idiot and the forums are my go to! If only someone on any forum worked for the company’s we would have a complete circle of information. Instead they hire dumbos and don’t make it easy to get the information us intelligent people need to figure the problems out

 

[turbosl2]

Thank for the help. The issue has been resolved. My ISP put a new end on my main line (small burn due to lightning strike) and replaced my modem with the lastest. This issue no longer appears in my router log and it has been stable for 2 days

 

[nilands55s]

Hello
I great idea is to abandon the spectrum Modem and get an aftermarket modem. I changed from the spectrum modem to a Netgear Nighthawk CM1200 and my connection rate changed from under 100Mb/s to over 350 Mb/s. I don't know exactly why but suspect since the no longer have control over the moden they can not cap the speed any more. On a visit from a spectrum tech I was informed he did no use their modem either to get better speeds, although he would not discuss why, perhaps to not be quoted and get in trouble with spectrum. Further see if up can get your incoming coaxial from the road upgraded from rg6/U to rg11/u. rg6/u if fine past the splitter into the house. The RG11/u is what they use for the feeder lines anyway so you could do well with this all the way to the house an as a matter of fact I had to have a dummy splitter installed so the signal was not too powerful for the modem. I only do internet now as I get all my TV via roku anyway. We are running 2 dual NIC servers, gaming devices, 5 TV's and a boatload of smartphones and tablets, 3 different WiFi's 2.4, and two 5g's and a wired mesh and finally multiple surveillance cameras on a 16 channel Dahua NVR. One might think all this would kill the rate but it keeps up!!! Also a ASUS gt-ac5300 Router

 

[ColinTaylor]

Hello
I great idea is to abandon the spectrum Modem and get an aftermarket modem. I changed from the spectrum modem to a Netgear Nighthawk CM1200 and my connection rate changed from under 100Mb/s to over 350 Mb/s. I don't know exactly why but suspect since the no longer have control over the moden they can not cap the speed any more. On a visit from a spectrum tech I was informed he did no use their modem either to get better speeds, although he would not discuss why, perhaps to not be quoted and get in trouble with spectrum. Further see if up can get your incoming coaxial from the road upgraded from rg6/U to rg11/u. rg6/u if fine past the splitter into the house. The RG11/u is what they use for the feeder lines anyway so you could do well with this all the way to the house an as a matter of fact I had to have a dummy splitter installed so the signal was not too powerful for the modem. I only do internet now as I get all my TV via roku anyway. We are running 2 dual NIC servers, gaming devices, 5 TV's and a boatload of smartphones and tablets, 3 different WiFi's 2.4, and two 5g's and a wired mesh and finally multiple surveillance cameras on a 16 channel Dahua NVR. One might think all this would kill the rate but it keeps up!!! Also a ASUS gt-ac5300 Router

You're replying to a post that was resolved two and a half years ago!