TP-Link Archer AX73 AX5400, WIFI some time connected but no internet.

[_monster]

I am helping my cousin to set his house router, but the told me that the router will sometime randomly connect but have no internet access, but he said LAN has no Issus but I already try switching things up but not sure what is wrong, could anyone help on it? I print out the router system log, if you need me to check anything just let me know.

 

[Tech9]

Update the firmware first. The one this router is currently running is old - not even available on TP-Link Support website anymore. The latest version for V1 hardware is from Jul 2022. Reset the router to factory default after and set it up again. This router has many settings - read the User Manual for reference.

 

[_monster]

hello tech9, do i reset to factory default first then update the firm ?