Peter Near
Occasional Visitor
I've been pulling my hair out for several days troubleshooting a bluetooth interference issue. I've had this router working wonderfully for a year, and the bluetooth issues in my home office just started in the last 2-3 weeks.
Long story short, I've isolated it to the 2.4GHz radio on my RT-AC3100 router. Turn off the radio in pro settings, my bluetooth devices start to work properly again.
Didn't get too far with first-level ASUS support beyond the basic "change the channel, move the router", so I went to the store to get a new router for comparison. Same model number, but hardware revision on my existing is A2 and new router is revision A6. With the same config and same wireless channel auto-selected, my bluetooth devices are working normally again with new hardware.
My questions for the group:
- Any significant differences in hardware revisions or is that just coincidental?
- How is the ASUS RMA process in Canada/Toronto? Will I be without a router for more than my 30-day return period on the new one? On principle I'd like to get it replaced by ASUS but I need it for work so will eat the cost if needed.
- Anything I might have missed? Will go over the detail of what I've tried below.
Troubleshooting so far:
- Enable/disable all bluetooth devices in the house
- Ensure all bluetooth devices are updated and fresh batteries
- Enable/disable new EcoBee smart thermostat (timing of issue coincidental with new thermostat)
- Change channel on primary router
- Reduce router Tx power
- Toggle all options for Bluetooth coexistence
- Update Merlin 382 firmware
- Reset to factory defaults
- Revert to 380 Merlin firmware
- Revert to ASUS firmware
- Switch nearby wifi devices to 5GHz (MacBook, iPhone)
- Toggle 2.4GHz radio in Professional tab (works, but I need 2.4GHz for my home)
- Swap router with new hardware (works)
Thanks in advance!
-Pete
Long story short, I've isolated it to the 2.4GHz radio on my RT-AC3100 router. Turn off the radio in pro settings, my bluetooth devices start to work properly again.
Didn't get too far with first-level ASUS support beyond the basic "change the channel, move the router", so I went to the store to get a new router for comparison. Same model number, but hardware revision on my existing is A2 and new router is revision A6. With the same config and same wireless channel auto-selected, my bluetooth devices are working normally again with new hardware.
My questions for the group:
- Any significant differences in hardware revisions or is that just coincidental?
- How is the ASUS RMA process in Canada/Toronto? Will I be without a router for more than my 30-day return period on the new one? On principle I'd like to get it replaced by ASUS but I need it for work so will eat the cost if needed.
- Anything I might have missed? Will go over the detail of what I've tried below.
Troubleshooting so far:
- Enable/disable all bluetooth devices in the house
- Ensure all bluetooth devices are updated and fresh batteries
- Enable/disable new EcoBee smart thermostat (timing of issue coincidental with new thermostat)
- Change channel on primary router
- Reduce router Tx power
- Toggle all options for Bluetooth coexistence
- Update Merlin 382 firmware
- Reset to factory defaults
- Revert to 380 Merlin firmware
- Revert to ASUS firmware
- Switch nearby wifi devices to 5GHz (MacBook, iPhone)
- Toggle 2.4GHz radio in Professional tab (works, but I need 2.4GHz for my home)
- Swap router with new hardware (works)
Thanks in advance!
-Pete