I have a Nighthawk R7000 which is about 4 months old. I've been having issues with frequent dropouts, typically between 1 and 2 mins, followed by automatic reconnection. The front internet light goes from steady white to orange.
I'm on a BT Infinity service with the old style white modem.
I've eliminated the modem buy substituting it for another one. Similarly I have tried with a different (Billion) router which has been running without problems for about a week now.
I've also tried connecting the modem to the BT master socket via a microfilter thus eliminating the domestic wiring as a source of the problems. Still getting dropouts.
So the fault definitely lays with the router.
I initially raised a ticket with Netgear Tech Support, who, to be fair were pretty quick to respond and they recommended reinstalling the firmware followed by a factory reset, which I did and all was well for a few days then they auto closed the ticket and a couple of days later the problem returned.
Now my 90 days "Complimentary" support has expired.
I'm really disappointed with Netgear's 90 day support - I don't know any other company that does that. (I'm not even sure that is inline with UK consumer law, but I'm not going to go there...).
There has been a further Netgear firmware update which I've installed, Current firmware version now v1.0.7.10_1.2.3.
The problem persists and I'm dammned if I'm gonna pay for support on what is basically a new unit.
I really don't want to send it back because when it works it works really well, its just these dropouts that are driving me crazy.
Any suggestions?
I'm on a BT Infinity service with the old style white modem.
I've eliminated the modem buy substituting it for another one. Similarly I have tried with a different (Billion) router which has been running without problems for about a week now.
I've also tried connecting the modem to the BT master socket via a microfilter thus eliminating the domestic wiring as a source of the problems. Still getting dropouts.
So the fault definitely lays with the router.
I initially raised a ticket with Netgear Tech Support, who, to be fair were pretty quick to respond and they recommended reinstalling the firmware followed by a factory reset, which I did and all was well for a few days then they auto closed the ticket and a couple of days later the problem returned.
Now my 90 days "Complimentary" support has expired.
I'm really disappointed with Netgear's 90 day support - I don't know any other company that does that. (I'm not even sure that is inline with UK consumer law, but I'm not going to go there...).
There has been a further Netgear firmware update which I've installed, Current firmware version now v1.0.7.10_1.2.3.
The problem persists and I'm dammned if I'm gonna pay for support on what is basically a new unit.
I really don't want to send it back because when it works it works really well, its just these dropouts that are driving me crazy.
Any suggestions?
