RT 86U Modem Port Dead

[GregW]

My 3 month old 86U has an apparently dead modem Ethernet port.
The modem works fine with a spare AC 66.
I have obtained an RMA # from Asus.
My question is, will running the Merlin firmware adversely affect my warranty claim?

Thanks

 

[skeal]

My 3 month old 86U has an apparently dead modem Ethernet port.
The modem works fine with a spare AC 66.
I have obtained an RMA # from Asus.
My question is, will running the Merlin firmware adversely affect my warranty claim?

Thanks

No.

 

[scjr]

You should be fine with warranty.

https://github.com/RMerl/asuswrt-merlin/wiki/FAQ

Q: Will flashing this void my warranty?
A: This is a kinda grey area for which I have no definitive answer unfortunately. I have seen Asus publicly commit to supporting DD-WRT for some of their models, without any mention about it voiding your warranty. Therefore my personal opinion would be that "No, it won't void your warranty", but as the saying goes, IANAL. Your retailer might certainly have a different view on this than Asus would, too.

NOTE: CSR Sanita, after confirming w/ her supervisor, said on 2/24/2016 "We will repair the product free of cost under warranty if it does not have any physical damage. No, it won't void your warranty."

 

[GregW]

Thanks for the clarification.

 

[GregW]

I sent the RT 86U back for warrant service.
Service was prompt, and much to my surprise, ASUS shipped me back a brand new unopened retail replacement.

Excellent customer service.

 

[bandit8623]

My 3 month old 86U has an apparently dead modem Ethernet port.
The modem works fine with a spare AC 66.
I have obtained an RMA # from Asus.
My question is, will running the Merlin firmware adversely affect my warranty claim?

Thanks

you mean the wan port? sorry getting technical

 

[GregW]

you mean the wan port? sorry getting technical

Yes, the wan port. Sorry for the confusion

 

[bandit8623]

Yes, the wan port. Sorry for the confusion

i knew what you meant glad they took care of you. when a good ax router comes out guess what? asus ill go