RT-AC88U can login to main GUI but not Download Master

[Magnus_SL]

This is a weird problem. I have been using Asus routers for decades but this problem I cannot solve. I hope one of you experts out there could give some advice.

Recently I cannot login to the Download Master page either by clicking the link within the main GUI which directs me to http://192.168.1.1:8081/downloadmaster/task.asp or if I go there directly. I have tried Edge, Firefox, Chrome and three different computers, wireless and with cable. All I get from the Download Master login in screen is "invalid username and password". The funny thing is that it is no problem to login to the main GUI at 192.168.1.1 with the chosen credentials. And what is really weird is that I can access the USB-disk attached to the router by submitting the credentials which I use to the main gui. But I simply cannot access the Download Master interface.
I have disabled / enabled the DM, deinstalled/reinstalled it and also changed USB harddrive. Same problem, invalid username and password. I cannot get my head around this error. I have tried to update the DM but the typical Asus message "Remote Server Not Responding" is shown.

My Router firmware is Asus original 3.0.0.4.385_20630
The DM version is Asus original ver. 3.1.0.101

I have no other quirks or tweaks running on the router. Stock firmware only.

Any help would be highly appreciated.

 

[Ballesteros]

When you say "Recently" - would that be as soon as your router firmware was upgraded to a .385 version?
I've never used the Download Master feature and not familiar with how it works, so this is just a guess, but the main router password is stored encrypted as of .385_ , so it wouldn't surprise me if they broke compatibility with however Download Master authenticates.

Hopefully someone who knows more than me will be along soon, but given that with the first 385 release pushed out to RT-AC88U users, Asus hadn't even tested the slightly more common and critical use case of "Can https users log in after a restart?", it doesn't seem too much of a stretch that they haven't regression tested Download Master.

 

[Obolon13]

Got exactly same issue today on ASUS RT-AC86U.
Asus firmware 3.0.0.4.384_82072, DM version ver. 9.1.0.101 (strange thing - can't update it also).
Any ideas?

 

[szokolov]

I have the same issue on ASUS RT-AX56U.
Asus firmware version 3.0.0.4.384_9428, DM version 9.1.0.101 and I also can't update it.
Have somebody found the solution?

 

[vkolli]

I am running into the same "invalid username and password" error for download master. I am running 3.0.0.4.386_41634. Anyone figured out a fix?

 

[Tenshi]

Hmm Looks like I have the same issue with Download Master ver. 9.1.0.101
Actually it did work before. Deleting and reinstalling did not help (even deleting the folder in the HDD did not help)
Changing the firmware neither.. interesting..
Only test i need to make is checking HDD for errors and or Hard Format everything

 

[jcjulio]

Hi Guys!
I figured out how to fix the problem.

First, reset router to factory defaults (Maybe not necessary);
Remove USB attached driver;
Attach another external HD to Router's USB;
Install Download Master and check if it works (I could not install into a pen drive, not sure why);
Attach old HD and New HD to a computer;
Delete folders .asusware.arm and Download2 from old HD;
Copy and paste same folders from New HD to old HD;
Plug old HD back to Asus router and thanks me!!!

I believe it's not necessary to reset router to factory defaults. I did it, but I believe it was not necessary.

Hope it works!

 

[Tenshi]

Hi Guys!
I figured out how to fix the problem.

First, reset router to factory defaults (Maybe not necessary);
Remove USB attached driver;
Attach another external HD to Router's USB;
Install Download Master and check if it works (I could not install into a pen drive, not sure why);
Attach old HD and New HD to a computer;
Delete folders .asusware.arm and Download2 from old HD;
Copy and paste same folders from New HD to old HD;
Plug old HD back to Asus router and thanks me!!!

I believe it's not necessary to reset router to factory defaults. I did it, but I believe it was not necessary.

Hope it works!

HI Julio,

Great you fixed the issue
In fact, I believe the issue is on the folder 'asusware.arm'
By deleting all en replacing all the folders you've mentioned, it did work, no factory reset required

have a great day, all !

 

[leon17531]

I recently got a TR AC86U, and unfortunately encountered exactly the same issue. I tried many ways, did not work, including the one mentioned by jcjulio. In the end it was fixed, after I changed the router operation mode. The router was set to router mode by default, but actually I was using it as second router on the second floor, by connecting it to the main router with LAN, not WAN, because I want to group all devices in the same subnet. I noticed that even tough all my devices can access internet, but the router is showing no internet, because WAN is not plunged, then it can not update firmware. I was thinking it might be relevant. Therefore, I change it to AP mode, and reinstall the download master, and it worked eventually.

 

[kofii12345]

I cannot login too and tried everything. Any other suggestions?

 

[kofii12345]

I tried second HDD, formatting, many firmwares, changing configs on asusware catalog. No success

 

[kofii12345]

Ok I was lucky to find asusware files with old download manager from old hdd and it seems to work after coping it to new HDD. For others with the same problem:

Asus download master backup

MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.

www.mediafire.com

I think it was 9.1.0.101 version bug because now I use 3.x.

 

[kofii12345]

The only problem now is that Download Master keep reset Complete directory setting on every reboot. Why?

 

[prepa]

Same problem. tried above fixes but nothing worked. FTP, and Samba working as it should

 

[kofii12345]

Same problem. tried above fixes but nothing worked. FTP, and Samba working as it should

Try to copy my files to hdd (asusware and download). Change ip4 bind to 0.0.0.0 and download path to your HDD name.

 

[kofii12345]

Updated: https://www.mediafire.com/file/sd2it639es250y4/Asus_download_master_backup.zip/file

 

[Neutral]

Updated: https://www.mediafire.com/file/sd2it639es250y4/Asus_download_master_backup.zip/file

Hello. Where should I do it (IP & path)?

 

[kofii12345]

Just copy asusware and Download2 to HDD

 

[badviemy]

Updated: https://www.mediafire.com/file/sd2it639es250y4/Asus_download_master_backup.zip/file

not working for me. it doesn't launch onto DM GUI page. Manual key in the IP will give 'refused to connect page.'

Any other workarounds? Asus AX86U

 

[kofii12345]

not working for me. it doesn't launch onto DM GUI page. Manual key in the IP will give 'refused to connect page.'

Any other workarounds? Asus AX86U

It is from AC series so could be different. Tested on AC86 and AC1900. Maybe somene with AX could upload his files.