It's your router to do with as you please, but I would not expect ASUS Support to troubleshoot third-party firmware. So, they will naturally suggest/request/instruct (it's all the same thing) using stock firmware.
It is not uncommon to return equipment, especially new equipment, to stock condition to continue troubleshooting, especially with OEM Support.
>>my 5g wifi suddenly has bad performance some time drop-down in the kid's room.
I suggest you need to investigate this further for more clues. Is the 5.0 signal present and healthy looking? Is the client link rate as you would expect... say 866 Mbps for an ACx2 connection? etc. Keep working the problem to determine where the 'slow down' is occurring. Also know that hardware faults can occur early in the life of a new box, so if weirdness persists in stock basic usage, you will likely have to work with ASUS Support to get to an RMA.
OE