Asus RT-AC86U Speed Issue

[ColinTaylor]

Ohh I see - is there any way you can recommend to solve this?

This can only be resolved by a Virgin Media technician.

How long has this been going on for? It's not uncommon for this kind of fault to appear (maybe due to other network work) and then disappear within 24 or 48 hours. The alternative is to go through the painful process of trying to speak to VM's customer services and report a fault.

Go to the Virgin Media website. Log in with your email address and password and check your service status: https://my.virginmedia.com/faults/service-status Click the button to run a test on your broadband connection.

 

[Jamzy]

This can only be resolved by a Virgin Media technician.

How long has this been going on for? It's not uncommon for this kind of fault to appear (maybe due to other network work) and then disappear within 24 or 48 hours. The alternative is to go through the painful process of trying to speak to VM's customer services and report a fault.

Go to the Virgin Media website. Log in with your email address and password and check your service status: https://my.virginmedia.com/faults/service-status Click the button to run a test on your broadband connection.

I did actually ring them this morning and they mentioned that it seemed fine as my download speed using their hub is fine - but I do not know if there's these RCS Partial Service was there already.

However - I will plug in their hub tomorrow and see if the partial service is still there then call them again.

Thank you for your help!