asus rt-ac86u vpn isn't working and showing my WAN IP

[jetpackjack]

Hi All,

I had the VPN working well on my asus rt-ac86u but after a new router install from Virgin Media and some hard resets later to fix other issues, I'm now left with a VPN that doesn't work.

I use the OpenVPN option in the router to create the profile and I've noticed that it's now showing the WAN IP address on the profile i.e 192.168.0.X instead of my external IP address. I've figured this could be something to do with the Hiltron Chita modem settings but I have the Residential Gateway Function enabled which Virgin have assured me is 'modem mode'

OpenVPN connects fine whilst I'm on my own internal network but whenever I switch to any external, nothing happens.

Does anyone know what might be going on? I've read about port forwarding but I'm a little unsure if this is what's needed and also how I set this up.

Thank you.

 

[ColinTaylor]

I use the OpenVPN option in the router to create the profile and I've noticed that it's now showing the WAN IP address on the profile i.e 192.168.0.X instead of my external IP address. I've figured this could be something to do with the Hiltron Chita modem settings but I have the Residential Gateway Function enabled which Virgin have assured me is 'modem mode'

Doesn't sound like it's in Modem mode to me. It looks more like Residential Gateway (router) mode. Disable "RG function".

Dynamic Modem Only Mode User Guide | Virgin Media Business

A step-by-step guide on how to enable ‘Modem only Mode’ on your Hitron CGNv4 device.

www.virginmediabusiness.co.uk

 

[jetpackjack]

Doesn't sound like it's in Modem mode to me. It looks more like Residential Gateway (router) mode. Disable "RG function".

Dynamic Modem Only Mode User Guide | Virgin Media Business

A step-by-step guide on how to enable ‘Modem only Mode’ on your Hitron CGNv4 device.

www.virginmediabusiness.co.uk

Worked like a charm, thank you very much for your help - saved me a lot of time trying to troubleshoot.