Solved ASUS RT-AX86U AiCloud HDD device list "Stacked"

[MrJasonLeung]

Greetings, I have recently upgraded my ASUS RT-AX86U from the official ASUS firmware to Asus-Merlin v3004.388.6_2. However, after accessing AiCloud, I noticed that the HDD device list is "stacked" making it impossible to select items precisely. What actions should I undertake to resolve this?

 

[L&LD]

Welcome to the forums @MrJasonLeung.

Clear your browser cache. Refresh the page. Use another browser.

 

[MrJasonLeung]

ASUS RT-AX86U AiCloud HDD device list "Stacked"​

Welcome to the forums @MrJasonLeung.

Clear your browser cache. Refresh the page. Use another browser.

Hello, I appreciate your response. Despite clearing all browser cache and cookies, refreshing the page, logging in via "InPrivate" mode, and trying both Microsoft Edge and Google Chrome, the issue persists. At present, I am utilizing the mobile version as a temporary solution. Thank you.

 

[bbunge]

Did you reset the router with initialize then manually reconfigure the router after you flashed the Merlin firmware?

 

[MrJasonLeung]

Did you reset the router with initialize then manually reconfigure the router after you flashed the Merlin firmware?

Hello, thank you for your response. I have just upgraded the Merlin firmware and have not reset the router yet. I will try your suggestion shortly. Thank you.

 

[MrJasonLeung]

Did you reset the router with initialize then manually reconfigure the router after you flashed the Merlin firmware?

Hello, apologies for the delay. I've just reset the router, but the AiCloud issue persists.

 

[ColinTaylor]

This issue has already been reported by other users.

 

[MrJasonLeung]

This issue has already been reported by other users.

Hello, I appreciate your message and your letting me know.

 

[cipi65]

Same issue on mine RT-AX86U-Pro. I reset the router, I installed a new Windows OS (it was a coincidence) tested on Chrome and Edge. And I know it was posted by other users.

 

[MrJasonLeung]

Same issue on mine RT-AX86U-Pro. I reset the router, I installed a new Windows OS (it was a coincidence) tested on Chrome and Edge. And I know it was posted by other users. View attachment 58176

Hello, thank you for your reply. I appreciate you letting me know it’s not just me experiencing this issue.

 

[cipi65]

Good news after 3004.388.8_2 update. The issue with AiCloud stacked devices list, was solved.

 

[MrJasonLeung]

Good news after 3004.388.8_2 update. The issue with AiCloud stacked devices list, was solved.

I'm delighted to hear that! Thank you for the follow.