zen wifi xt12 slow internet speeds

[Paul Ryan]

Hi, I purchased a 2 pack xt12 pro about 2-3 weeks ago, when I originally set it up I was getting my full 1gig speed but after a couple of days it's dropped to around 450, I use wifi but even wired I still only get 500, can anybody help? I've tried rebooting several times and nothing changed

 

[Paul Ryan]

anyone?

 

[lilstone87]

Seems like something you might want to take up with Asus. If you're running their firmware. There's a "feedback" tab within the webgui, where you can report issues. Report it, and let them know the issue. The type of issue you mentioned isn't something anyone here can likely help with. That's why I mention reporting the issue to Asus.

 

[Paul Ryan]

Seems like something you might want to take up with Asus. If you're running their firmware. There's a "feedback" tab within the webgui, where you can report issues. Report it, and let them know the issue. The type of issue you mentioned isn't something anyone here can likely help with. That's why I mention reporting the issue to Asus.

thank you for the suggestion, would a reset help?

 

[Crimliar]

Before you perform a reset, I'd have a look in the WiFi info on whatever devices you have the problem with and make sure they are not connecting to the 2.4GHz WiFi. If they are, then you may need to take action that forces clients onto the 5GHz bands.
How would you do that? Have different SSIDs on the bands, or drop the power on the 2.4GHz a notch or two (Wireless>Professional settings), if that's a sensible thing to do. Or you can play around blocking specific MAC addresses from specific bands (problematic in some circumstances).

 

[Paul Ryan]

Before you perform a reset, I'd have a look in the WiFi info on whatever devices you have the problem with and make sure they are not connecting to the 2.4GHz WiFi. If they are, then you may need to take action that forces clients onto the 5GHz bands.
How would you do that? Have different SSIDs on the bands, or drop the power on the 2.4GHz a notch or two (Wireless>Professional settings), if that's a sensible thing to do. Or you can play around blocking specific MAC addresses from specific bands (problematic in some circumstances).

the problem is also present with the lan ports

 

[Paul Ryan]

I already have separate ssids

 

[lilstone87]

the problem is also present with the lan ports

Yeah that's why I suggested letting ASUS know. Might want to let them know what kind of NIC you're using as well. Curious have you been able to achieve higher speeds without this Asus device? Also what kind of WAN setup are you using?

 

[Paul Ryan]

only by using the virgin hub directly, what do you mean by wan setup?

 

[Paul Ryan]

I took the plunge and performed a factory reset and so far so good, speeds are not roughly 930 up