Good Morning Everyone!!
New poster and making this my first post, so please be patient with me.
I purchased the NetGear MCAB1001 kit for connectivity for my new NetFlix capable Blu Ray player (Sony SDP N460) and got it delivered on Monday. I had to wait until Tuesday to start the setup, but figured I could do that since this should be a pretty straight-forward and out of the box setup.
Well...it wasn't. I followed the instructions and plugged the first box in next to my cable modem (Motorola Surfboard SB5100 or SB5101) and router (Linksys WRT55AG). I plugged the Ethernet cable into the back of the MoCA and into port #2 on the back of the router. Took the coax out of the back of the cable modem and plugged it into the coax in on the back of the MoCA. Took the provided coax and plugged it into the coax out on the MoCA and plugged it into the back of the cable modem. I then plugged the power into the MoCA and the following happened.
1. Power light on
2. Network light on and seeming to blink with "traffic"
3. No Coax connectivity light
4. Modem resets itself and shows a solid Power light and then the Receive light just continuously blinks. No other lights come on.
CRAP!!!
So, I undo the setup and follow the instructions again, making sure that I take the time to read the instructions and read them again. Same thing happens...WTH!!!
So, I called my ISP (Comcast) and work my way through the computer prompts to get a person (surprisingly fast) and tell them my situation. The person I am talking to asks "What is MoCA and what is a NetGear MCAB1001?" Ok, so now I am getting a little peaved as I can't understand how NetGear can put out a product that Comcast, one of the biggest cable providers, knows nothing about what this adapter kit is (which I have found out isn't the case). After fruitlessly sitting on the phone with this gentleman, I cut my losses and decided to call the NetGear support.
I contact NetGear support and work my way through the prompts (unsurprisingly NOT fast) and get someone that can barely speak English. No problem, I am patient and take my time to make sure I ask them to repeat what they are asking me if I do not understand. After telling him my situation and being put on a hold a couple of times, he tells me he is going to escalate this to the next tier. Cool, didn't have to ask for that and I may get somewhere a little faster. Wait on hold and get some eerie silence...then a click...and then disconnected. WTF!!!
So, I call back and work my way through again and get a new "tech" person. Luckily I had a case number and could work my way through a little easier. This person spoke a little better English and we tried feverishly to get this up and running. Could not do so, so she was going to pass me along to the next tier for support. Great...gonna get cutoff again!! This time that didn't happen, as she came back on the line and handed the phone to the next tier...whew!!!
He worked with me and we tried several different things and then he asks me if I have done a hard reset. I told him that I had not to this point, as this product was a "work out of the box" product. So, tried that and voila...the power came on, the network light came on (blinking with traffic) and my cable modem reset, but came back on line. He stated that this hard reset allowed the MoCA to "align itself with the cable signal".
He asked me if there was anything else and I told him no, but that the coax light was not coming on. He asked if I had the other MoCA box setup yet and I told him that I did not. He said that since he had resolved my initial problem to try that first and if it still didn't work to call back in. I thought, OK...that makes sense, since the first device doesn't recognize the signal of another device there probably wouldn't be any coax connectivity.
Well, I went upstairs to install the second device. Plugged it in, by following the instructions. Got a power light, then nothing else. UGH!!! I am pretty good with computers, somewhat decent with networking, and have fun with technology, but this was getting frustrating. Then I realized that I should probably turn on the Blu Ray player that I was plugging this MoCA into. Hey, there's a network light and it blinks every so often...WOOHOO!!! Then I realized that there is no coax connectivity...DAMN IT!!!
So, I fiddled and fiddled some more...but to my frustrations, I could not get the devices to see each other. So, I started searching and that brought brought me to this site!!
Man...the intro and explanation to get to this point is awfully long!!! Sorry, about that, but I am trying to explain as much up front as possible!!
So, I get to the point where I see people talking about Amps, switches, splitters, diplexers, triplexers and so on...and man...I feel like this "out of the box" product is "out of my league"!!!!
Anyways, I look at where my cable comes in to see if I have any of these extra "devices" that are being talked about and attached is the "Full Picture" of what I found!! I have what looks like a couple of splitters and what I think is an Amp...DAMN!!!
So, now to try and explain what this is.
Off to the right of the Full Picture you will see a white splitter with a white coax cable coming out of it (see close up picture attached "Cable drop to Internet_Phone_and Amp". The black coax connecting to the "IN" is the cable drop for my internet and phone line. The white coax connecting to the "OUT" is going to another splitter (explain in a second). The black coax connecting to the "DC-9 TAP" is going to the Amp (explain later as well).
So following the white coax brings me to the next red splitter (see close up picture attached "Internet and Phone Splitter"). Here the white cable from the white "splitter" attaches to the single connection side of the red splitter. The top cable goes to my cable modem and the bottom cable attaches to a gray box (see attached picture "Gray Box").
Now, the black coax coming out of the "DC-9 TAP" connection on the white "splitter" goes to the "RF IN" connection (upper right connection) on the Amp (see attached picture "Amp"). The picture is upside right for the purpose of the forum, but is upside down in my setup (see "Full Picture"). Now, the upper left connection is for Power. The lower left connections is the cable drop coming in and is connected to the DROP AMP OUT1+PWR +7dB connection. The second and third bottom connections (left to right) are connected to the OUT2 +7dB and the OUT3 +7dB connections which go to my various TV connections.
So...after all this...my question to this forum thread:
Is it possible to get these MoCA adapters to work on this setup??? If so, can you please...please...pretty please...HELP ME GET THIS TO WORK!!!
Sorry for the long post...and please let me know if you have any questions...I will be much shorter in my responses from now on!!!
New poster and making this my first post, so please be patient with me.
I purchased the NetGear MCAB1001 kit for connectivity for my new NetFlix capable Blu Ray player (Sony SDP N460) and got it delivered on Monday. I had to wait until Tuesday to start the setup, but figured I could do that since this should be a pretty straight-forward and out of the box setup.
Well...it wasn't. I followed the instructions and plugged the first box in next to my cable modem (Motorola Surfboard SB5100 or SB5101) and router (Linksys WRT55AG). I plugged the Ethernet cable into the back of the MoCA and into port #2 on the back of the router. Took the coax out of the back of the cable modem and plugged it into the coax in on the back of the MoCA. Took the provided coax and plugged it into the coax out on the MoCA and plugged it into the back of the cable modem. I then plugged the power into the MoCA and the following happened.
1. Power light on
2. Network light on and seeming to blink with "traffic"
3. No Coax connectivity light
4. Modem resets itself and shows a solid Power light and then the Receive light just continuously blinks. No other lights come on.
CRAP!!!
So, I undo the setup and follow the instructions again, making sure that I take the time to read the instructions and read them again. Same thing happens...WTH!!!
So, I called my ISP (Comcast) and work my way through the computer prompts to get a person (surprisingly fast) and tell them my situation. The person I am talking to asks "What is MoCA and what is a NetGear MCAB1001?" Ok, so now I am getting a little peaved as I can't understand how NetGear can put out a product that Comcast, one of the biggest cable providers, knows nothing about what this adapter kit is (which I have found out isn't the case). After fruitlessly sitting on the phone with this gentleman, I cut my losses and decided to call the NetGear support.
I contact NetGear support and work my way through the prompts (unsurprisingly NOT fast) and get someone that can barely speak English. No problem, I am patient and take my time to make sure I ask them to repeat what they are asking me if I do not understand. After telling him my situation and being put on a hold a couple of times, he tells me he is going to escalate this to the next tier. Cool, didn't have to ask for that and I may get somewhere a little faster. Wait on hold and get some eerie silence...then a click...and then disconnected. WTF!!!
So, I call back and work my way through again and get a new "tech" person. Luckily I had a case number and could work my way through a little easier. This person spoke a little better English and we tried feverishly to get this up and running. Could not do so, so she was going to pass me along to the next tier for support. Great...gonna get cutoff again!! This time that didn't happen, as she came back on the line and handed the phone to the next tier...whew!!!
He worked with me and we tried several different things and then he asks me if I have done a hard reset. I told him that I had not to this point, as this product was a "work out of the box" product. So, tried that and voila...the power came on, the network light came on (blinking with traffic) and my cable modem reset, but came back on line. He stated that this hard reset allowed the MoCA to "align itself with the cable signal".
He asked me if there was anything else and I told him no, but that the coax light was not coming on. He asked if I had the other MoCA box setup yet and I told him that I did not. He said that since he had resolved my initial problem to try that first and if it still didn't work to call back in. I thought, OK...that makes sense, since the first device doesn't recognize the signal of another device there probably wouldn't be any coax connectivity.
Well, I went upstairs to install the second device. Plugged it in, by following the instructions. Got a power light, then nothing else. UGH!!! I am pretty good with computers, somewhat decent with networking, and have fun with technology, but this was getting frustrating. Then I realized that I should probably turn on the Blu Ray player that I was plugging this MoCA into. Hey, there's a network light and it blinks every so often...WOOHOO!!! Then I realized that there is no coax connectivity...DAMN IT!!!
So, I fiddled and fiddled some more...but to my frustrations, I could not get the devices to see each other. So, I started searching and that brought brought me to this site!!
Man...the intro and explanation to get to this point is awfully long!!! Sorry, about that, but I am trying to explain as much up front as possible!!
So, I get to the point where I see people talking about Amps, switches, splitters, diplexers, triplexers and so on...and man...I feel like this "out of the box" product is "out of my league"!!!!
Anyways, I look at where my cable comes in to see if I have any of these extra "devices" that are being talked about and attached is the "Full Picture" of what I found!! I have what looks like a couple of splitters and what I think is an Amp...DAMN!!!
So, now to try and explain what this is.
Off to the right of the Full Picture you will see a white splitter with a white coax cable coming out of it (see close up picture attached "Cable drop to Internet_Phone_and Amp". The black coax connecting to the "IN" is the cable drop for my internet and phone line. The white coax connecting to the "OUT" is going to another splitter (explain in a second). The black coax connecting to the "DC-9 TAP" is going to the Amp (explain later as well).
So following the white coax brings me to the next red splitter (see close up picture attached "Internet and Phone Splitter"). Here the white cable from the white "splitter" attaches to the single connection side of the red splitter. The top cable goes to my cable modem and the bottom cable attaches to a gray box (see attached picture "Gray Box").
Now, the black coax coming out of the "DC-9 TAP" connection on the white "splitter" goes to the "RF IN" connection (upper right connection) on the Amp (see attached picture "Amp"). The picture is upside right for the purpose of the forum, but is upside down in my setup (see "Full Picture"). Now, the upper left connection is for Power. The lower left connections is the cable drop coming in and is connected to the DROP AMP OUT1+PWR +7dB connection. The second and third bottom connections (left to right) are connected to the OUT2 +7dB and the OUT3 +7dB connections which go to my various TV connections.
So...after all this...my question to this forum thread:
Is it possible to get these MoCA adapters to work on this setup??? If so, can you please...please...pretty please...HELP ME GET THIS TO WORK!!!
Sorry for the long post...and please let me know if you have any questions...I will be much shorter in my responses from now on!!!
