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Discussion in 'NETGEAR AC / AX Wireless' started by flyboynm, Jan 13, 2018.

  1. flyboynm

    flyboynm Occasional Visitor

    Joined:
    Mar 20, 2012
    Messages:
    33
    My R7800 worked fine for a few weeks but my wife just commented it is now disconnecting for her all the time and the SSID for the various networks disappears from the connection choices on her laptop. I hadn't had that problem because I was using a wired connection. To test it, I started using wireless again and have the same problem as her.

    Suggestions on how to fix this issue? I have factory reset the router after flashing the latest version of firmware (V1.0.2.40) and it didn't fix it. I downgraded firmware to V1.0.2.32, did the factory reset afterwards and it still happens.

    Maybe I should try Voxel's firmware and see if that fixes the issue. Does anyone have a step-by-step guide on flashing/setting up a R7800 with their firmware?
     
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  3. deweyii

    deweyii Occasional Visitor

    Joined:
    Apr 1, 2017
    Messages:
    29
    Flash as normal for voxel
    Nothing special

    Sent from my SM-G950U using Tapatalk
     
  4. rbird2

    rbird2 Regular Contributor

    Joined:
    Sep 24, 2015
    Messages:
    56
    Since you were on the OEM firmware, I recommend that you reset the router to to factory default settings and then set your router settings as required. A factory reset is not needed for future upgrades of Voxel's excellent firmware.
     
  5. flyboynm

    flyboynm Occasional Visitor

    Joined:
    Mar 20, 2012
    Messages:
    33
    Thank you very much!
     
  6. flyboynm

    flyboynm Occasional Visitor

    Joined:
    Mar 20, 2012
    Messages:
    33
    Thank you! Going to give it a shot tonight.
     
  7. mreg376

    mreg376 Occasional Visitor

    Joined:
    Jan 10, 2018
    Messages:
    30
  8. RMerlin

    RMerlin Super Moderator

    Joined:
    Apr 14, 2012
    Messages:
    27,984
    Location:
    Canada
    Google starting pushing a Google Play Service update to resolve the issue.
     
    rbird2 likes this.
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