AiProtection don't send mail

[Alexander Savkin]

Hi!
I set up an email, seen in the logs sent, but I do not receive emails. What is the problem?


Asus RT-AC87U, Firmware: 380.58

 

[BeachBum]

You have to allow App Passwords in your Gmail account. Generate one for your router and use that password in your 'Alert Preference' password.

 

[snakebite3]

Hi!
I set up an email, seen in the logs sent, but I do not receive emails. What is the problem?
View attachment 6087 View attachment 6088

Asus RT-AC87U, Firmware: 380.58

You may also need to change the google security setting to allow apps.
How to receive alert mail from AiProtection?
http://www.asus.com/support/FAQ/1010064/

 

[martinr]

Your post has prompted me to sort out my own email alerts, which stopped coming after I enabled 2 factor authentication. I certainly didn't want to "Turn on Access for less secure apps" in Google Settings or compromise security in any other respect. So I've opened a new Google email account specifically for AIProtection alerts (and not enabled 2FA).

 

[Alexander Savkin]

You may also need to change the google security setting to allow apps.
How to receive alert mail from AiProtection?
http://www.asus.com/support/FAQ/1010064/

This I did, but it did not help.

 

[Alexander Savkin]

You have to allow App Passwords in your Gmail account. Generate one for your router and use that password in your 'Alert Preference' password.

I do not understand where and how it should be done?

 

[Alexander Savkin]

Your post has prompted me to sort out my own email alerts, which stopped coming after I enabled 2 factor authentication. I certainly didn't want to "Turn on Access for less secure apps" in Google Settings or compromise security in any other respect. So I've opened a new Google email account specifically for AIProtection alerts (and not enabled 2FA).

I would like to use the same account.

 

[martinr]

I would like to use the same account.

Do you have 2 factor authentication enabled on your Google account?

 

[Alexander Savkin]

Do you have 2 factor authentication enabled on your Google account?

No

 

[martinr]

Have you ever received an email from AIProtection since you set it up? All I can think of is perhaps your password got corrupted, so perhaps set it up again. You can paste from a password manager into the Alert Preferences pop-up box.

As a troubleshooting measure, if that doesn't work, set up a temporary dedicated gmail account for your alerts and see if those emails get through.

 

[Alexander Savkin]

Have you ever received an email from AIProtection since you set it up? All I can think of is perhaps your password got corrupted, so perhaps set it up again. You can paste from a password manager into the Alert Preferences pop-up box.

As a troubleshooting measure, if that doesn't work, set up a temporary dedicated gmail account for your alerts and see if those emails get through.

No never. I bought a router 3 weeks ago, and was never able to make sending emails

 

[malinois1]

https://security.google.com/settings/security/apppasswords?pli=1

App passwords link

App paswords help
https://support.google.com/accounts/answer/185833?hl=en

 

[Alexander Savkin]

https://security.google.com/settings/security/apppasswords?pli=1

App passwords link

App paswords help
https://support.google.com/accounts/answer/185833?hl=en

This option is not available for your account...

 

[CiscoX]

This option is not available for your account...

Hi,

You need to turn on 2-step Verification to gain access to the App password

 

[Alexander Savkin]

Hi,

You need to turn on 2-step Verification to gain access to the App password

I do not want to use 2-step Verification, otherwise not configured to send mail?

 

[martinr]

My Gmail account was, until perhaps 9 months ago, not on 2FA, and whilst alert emails were very rare, I did receive them. So you should be able to get it to work without 2FA, but until get my first alert via the new Gmail account I set up today, I won't know for sure that it still works. (A handy feature for Asus to add would be a button to send a confirmatory test email.)

EDIT: 2 alert emails have, according to the logfile, been sent to me since I linked my new Gmail account but not received. So I'm now seeing the same behaviour as you. I'm on 378.55 and have been so since it came out. The last email alert I got was July 2015, so I would have been on the same firmware.

 

[Alexander Savkin]

My Gmail account was, until perhaps 9 months ago, not on 2FA, and whilst alert emails were very rare, I did receive them. So you should be able to get it to work without 2FA, but until get my first alert via the new Gmail account I set up today, I won't know for sure that it still works. (A handy feature for Asus to add would be a button to send a confirmatory test email.)

EDIT: 2 alert emails have, according to the logfile, been sent to me since I linked my new Gmail account but not received. So I'm now seeing the same behaviour as you. I'm on 378.55 and have been so since it came out. The last email alert I got was July 2015, so I would have been on the same firmware.

I created a new account - does not work. The logs have a record of the sending mail - in the box nothing.

 

[martinr]

Me too. I have been into Google account settings and cannot see anything obvious.

To be honest, the information you get in the email is minimal - or at least it was last July. It didn't tell me anything useful. So if this is all that goes wrong with the router - if indeed the router is at fault - then I'd be quite content. Certainly, until you posted the question, I really hadn't given a second thought as to why I hadn't seen an alert email simce last July. I'm inclined not to waste any more time looking into it.

 

[Alexander Savkin]

Me too. I have been into Google account settings and cannot see anything obvious.

To be honest, the information you get in the email is minimal - or at least it was last July. It didn't tell me anything useful. So if this is all that goes wrong with the router - if indeed the router is at fault - then I'd be quite content. Certainly, until you posted the question, I really hadn't given a second thought as to why I hadn't seen an alert email simce last July. I'm inclined not to waste any more time looking into it.

If this feature is present - it would be nice if this feature to work

 

[martinr]

If this feature is present - it would be nice if this feature to work

True. Hopefully, someone will reply and confirm that, for them, the feature still works (together with the firmware version).