Release Asuswrt-Merlin 3004.388.10 is now available

[ColinTaylor]

Also, for some reason, my laptop will not resolve www.asus.com and the website doesn't load. Same thing on another laptop. If I hotspot my phone off my 5G connection, I can then resolve www.asus.com and load the website. I can ping www.asus.com through the router gui. DNS on the laptop is set to my router IP. I don't want to tie up this thread fixing that, but if that could potentially be related at all, I could start a new thread.

Your router is infected with malware. Search for other recent threads with these symptoms. Do a factory reset immediately.

 

[LexLuthor]

Your router is infected with malware. Search for other recent threads with these symptoms. Do a factory reset immediately.

Factory reset will clear the malware? Can I restore settings after that?

 

[visortgw]

Factory reset will clear the malware? Can I restore settings after that?

Restore by manually configuring. Otherwise, you take risk of restoring settings altered by malware from backup.

 

[LexLuthor]

Restore by manually configuring. Otherwise, you take risk of restoring settings altered by malware from backup.

This is going to be a fun day. I factory reset. I was able to then ping www.asus.com. I think tried to update the firmware and that did not update. I then restored my settings and no longer could ping www.asus.com. Looks like, at this point, I'm going to need to factory reset, then try the firmware restoration tool and then manually update all of my settings.

 

[LexLuthor]

This is going to be a fun day. I factory reset. I was able to then ping www.asus.com. I think tried to update the firmware and that did not update. I then restored my settings and no longer could ping www.asus.com. Looks like, at this point, I'm going to need to factory reset, then try the firmware restoration tool and then manually update all of my settings.

Ok thanks for everyone's help, here's where I'm at.
Factory reset, used the rescue tool to update to 10.0 sucessfully, factory reset again, used GUI to update to the 10.1 test build successfully. Can ping www.asus.com.
Screenshot all my settings, but not sure of all the server passwords so I've got a bit of a road to recovery.
Should be good from here though.

 

[RMerlin]

Ok thanks for everyone's help, here's where I'm at.
Factory reset, used the rescue tool to update to 10.0 sucessfully, factory reset again, used GUI to update to the 10.1 test build successfully. Can ping www.asus.com.
Screenshot all my settings, but not sure of all the server passwords so I've got a bit of a road to recovery.
Should be good from here though.

Out of curiosity, did you have either AiCloud or the WAN UI access enabled?

 

[LexLuthor]

Out of curiosity, did you have either AiCloud or the WAN UI access enabled?

I had AiCloud enabled at some point and I know I had an issue back months ago where there was that vulnerability that was since patched, but I guess something from that was probably still in there.

 

[bennor]

I had AiCloud enabled at some point and I know I had an issue back months ago where there was that vulnerability that was since patched, but I guess something from that was probably still in there.

Sounds like you might have gotten hit by the malware...

Malware damaging ASUS routers?

This malware damaging Asus routers has to be described in a sticky thread with a warning sign! Update: Asus is releasing patched firmware for multiple models. Check for firmware updates! The changelog for most firmware releases contains the following: 1. Strengthened input validation and data...

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