I did a factory reset on my AX86U and the firmware didn’t change.
It’s currently Merlin firmware and I also tried uploading ASUS firmware and while it does go through the whole process nothing changes.
Any other work arounds?
I’ve tried a hard reset through the GUI and using the WPS button.Factory reset does not update the firmware. You would then download and install the version of merlin you want to update to, and ideally factory reset again after.
Unplug any USB attached devices before attempting update, and ideally update via wired connection (though have never had an issue with wireless).
Which factory reset method did you use? Holding WPS button (hard reset) or via the gui with "initialize settings" checked? Whichever you did, if you aren't able to update after, try the other method.
Also try clearing the browser's cache or force reload the GUI web page. Then try manually flashing the firmware (via the GUI > Administration > Firmware Update page) that you downloaded for your device from either the Asus Support website or from the Asus-Merlin website. Make sure to flash the firmware from a computer directly wired to the router. Avoid using WiFi. Disconnect any attached USB drives or other nework clients from the router.1. Turn the router off.
2. Press and hold the "WPS" button and turn the router on.
3. Power light is on (keep holding the WPS button).
4. Release the WPS button after the power light is off.
5. Reboot your router by manually pressing the power button.
I’ve tried a hard reset through the GUI and using the WPS button.
I’ve updated the firmware with the laptop and it goes through the whole process, but still the firmware doesn’t show it was updated.
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