Shelly device works properly on Guest network but NOT on regular

[tomwilley]

Hi Guys,
I have a mesh network using an RT-AC5300 and two RT-3100 routers with asuswrt-merlin 386.11.

Yesterday, I added a shelly plus 1 to my network. Getting it connected to my wifi was easy and at first I thought everything was fine as I could look at the device using my browser. Then it became apparent that although I could look at the device, it was not connecting to the internet. For instance, it could not connect to shelly's cloud or get new firmware update. Similarly, I could not connect to it from shelly's cloud apps.

After much messing around, I connected the shelly, using my guest wifi (access intranet is disabled,) and my shelly is now functioning flawlessly. However,my goal is to connect it to Apple HomeKit which runs on my regular wifi with all my other devices, SO I need it to be on my regular network.

Does anybody have any thought or pointers to where I should start looking to figure what's different between my guest and regular networks?

I am also using a DNS server from StreamVia in the UK
Incidentally:
port triggering - disabled
port forwarding - off

Thanks for any help,
Tom

 

[Difides]

Hi Guys,
I have a mesh network using an RT-AC5300 and two RT-3100 routers with asuswrt-merlin 386.11.

Yesterday, I added a shelly plus 1 to my network. Getting it connected to my wifi was easy and at first I thought everything was fine as I could look at the device using my browser. Then it became apparent that although I could look at the device, it was not connecting to the internet. For instance, it could not connect to shelly's cloud or get new firmware update. Similarly, I could not connect to it from shelly's cloud apps.

After much messing around, I connected the shelly, using my guest wifi (access intranet is disabled,) and my shelly is now functioning flawlessly. However,my goal is to connect it to Apple HomeKit which runs on my regular wifi with all my other devices, SO I need it to be on my regular network.

Does anybody have any thought or pointers to where I should start looking to figure what's different between my guest and regular networks?

I am also using a DNS server from StreamVia in the UK
Incidentally:
port triggering - disabled
port forwarding - off

Thanks for any help,
Tom

Hi maybe try this .. i Have AX88U + 3x mesh AX53u working everything (30 Shelly devices) try disable almost everything .. IoT need "stupid" WiFi with low security wpa/wpa2 and no extra functions ..

[Wireless Router] How to improve compatibility of IoT device with ASUS WiFi 6(AX) Router? | Official Support | ASUS Global

 

[tomwilley]

Hi maybe try this .. i Have AX88U + 3x mesh AX53u working everything (30 Shelly devices) try disable almost everything .. IoT need "stupid" WiFi with low security wpa/wpa2 and no extra functions ..

[Wireless Router] How to improve compatibility of IoT device with ASUS WiFi 6(AX) Router? | Official Support | ASUS Global

Thanks for this.
Tried digging through all of my settings and turning off stuff ... no difference so far.

 

[Difides]

Thanks for this.
Tried digging through all of my settings and turning off stuff ... no difference so far.

Maybe factory reset on Shelly and custom dns 8.8.8.8 etc. .. for beter stability try static IP in Shelly settings And reserve this IP in dhcp.. And try disable Shelly cloud for test And enable debug log

 

[tomwilley]

Maybe factory reset on Shelly and custom dns 8.8.8.8 etc. .. for beter stability try static IP in Shelly settings And reserve this IP in dhcp.. And try disable Shelly cloud for test And enable debug log

Hi,
Good news. Setting the DNS and fixed IP seems to have done the trick for me.

The shelly is behaving as I would expect and reliably. I've refreshed it with HomeKit and added to HomeKit. All seems to be good.

In my experiments from the over the past few days, I did try fixing the IP but only from my router. It didn't seem to have any effect. I think that changing the DNS setting did the trick.

In anycase thank-you to everyone who helped out and a definite thank-you to Difides for the solution.

Now I can start playing with shelly.