My internet connection:
Fiber -> SFP -> Media Convertor -> RJ45 Cable -> Asus RT-AX88U WAN Port
Fiber was installed by ISP.
SFP I bought from my ISP.
Media Convertor bought from local store.
RJ45 Cable is CAT8.
Asus RT-AX88U running Latest Official Asus Firmware.
My issue:
My router Asus RT-AX88U has this weird and random issue where my WAN connection is dropped (and while it's dropped I can't connect to WIFI) and only a reboot to the router fixes it.
It can happen between 5 minutes and 4 days, each time at a random time and it seems that nothing I can do can solve it.
WAN light on the router stays white (connected) but on the WebUI it says "Disconnected".
The log:
pppd: serial link apperas to be disconnected
WAN connection: fail to connect with some issues
pppd: connection terminated
pppd: modem hangup
pppd: timeout waiting for pado packets
Trying to solve it:
Turn OFF the WAN connection on WebUI and turning it back ON.
I switched the SFP from my ISP - 3 times!
I switched the media convertor from a TP-Link one to a D-Link one.
I switched the RJ45 cable from CAT8 to CAT5e.
I switched the Asus RT-AX88U in a new unit of the same model.
I tried using AsusWRT-Merlin latest firmware.
I tried factory reset the router and not changing anything.
I contacted my ISP and switched the port I am connected to on the cabinet outside my house.
I contacted my ISP and switched the port I am connected to on the main ISP cabinet in my city.
I contacted Asus in my region which fowarded my issue to Asus directly and they found no issues with the router.
I contacted my ISP and a technician showed me the issue called "BRAS disconnections".
THIS ISSUE HAS BEEN GOING ON FOR 6 MONTHES!
I've searched the entire web trying to learn about this issue and I did not find a solution.
People in my country has the same equipment (ISP, SFP, Media Convertor and Asus Router) and they have no issues.
Fiber -> SFP -> Media Convertor -> RJ45 Cable -> Asus RT-AX88U WAN Port
Fiber was installed by ISP.
SFP I bought from my ISP.
Media Convertor bought from local store.
RJ45 Cable is CAT8.
Asus RT-AX88U running Latest Official Asus Firmware.
My issue:
My router Asus RT-AX88U has this weird and random issue where my WAN connection is dropped (and while it's dropped I can't connect to WIFI) and only a reboot to the router fixes it.
It can happen between 5 minutes and 4 days, each time at a random time and it seems that nothing I can do can solve it.
WAN light on the router stays white (connected) but on the WebUI it says "Disconnected".
The log:
pppd: serial link apperas to be disconnected
WAN connection: fail to connect with some issues
pppd: connection terminated
pppd: modem hangup
pppd: timeout waiting for pado packets
Trying to solve it:
Turn OFF the WAN connection on WebUI and turning it back ON.
I switched the SFP from my ISP - 3 times!
I switched the media convertor from a TP-Link one to a D-Link one.
I switched the RJ45 cable from CAT8 to CAT5e.
I switched the Asus RT-AX88U in a new unit of the same model.
I tried using AsusWRT-Merlin latest firmware.
I tried factory reset the router and not changing anything.
I contacted my ISP and switched the port I am connected to on the cabinet outside my house.
I contacted my ISP and switched the port I am connected to on the main ISP cabinet in my city.
I contacted Asus in my region which fowarded my issue to Asus directly and they found no issues with the router.
I contacted my ISP and a technician showed me the issue called "BRAS disconnections".
THIS ISSUE HAS BEEN GOING ON FOR 6 MONTHES!
I've searched the entire web trying to learn about this issue and I did not find a solution.
People in my country has the same equipment (ISP, SFP, Media Convertor and Asus Router) and they have no issues.