jph1589
Regular Contributor
I have been an ASUS fan for years. From the mother boards to graphic cards to laptops, I have had them all. This past fall I bought the RT-AC3100 and updated the firmware as it came out. This last update has more issues that I can count. The biggest one is that they broke the bandwidth limiter after fixing it in an earlier release. I tried entering a technical question online about it and that just doesnt work. If they do respond the tell you to reset the router to factory for everything you ask. Or this last time they said to RMA it!!!
I called telephone support instead and after an hour I got a senior specialist who admitted that they broke the bandwidth limiter in this release and they would give it a priority to fix it. He gave me a case number and encouraged me to check on the status occasionally. That was 3 weeks ago. I checked on the status yesterday and they told me to reset the router to factory or RMA it LOL!!.
Neeless to say I am losing patience with ASUS!!
I know I could load Merlin but that will void my warranty and isn't really what I should have to do. I got used to ASUS being a good support company and would like to just have it fixed.
Ok I am done with my Rant now!! Thanks for listening.
I forgot to mention the IOS App to manage the router that used to work very well until they broke it in the last update. It won't even connect to the router anymore. Everything is going downhill for ASUS!!
I called telephone support instead and after an hour I got a senior specialist who admitted that they broke the bandwidth limiter in this release and they would give it a priority to fix it. He gave me a case number and encouraged me to check on the status occasionally. That was 3 weeks ago. I checked on the status yesterday and they told me to reset the router to factory or RMA it LOL!!.
Neeless to say I am losing patience with ASUS!!
I know I could load Merlin but that will void my warranty and isn't really what I should have to do. I got used to ASUS being a good support company and would like to just have it fixed.
Ok I am done with my Rant now!! Thanks for listening.
I forgot to mention the IOS App to manage the router that used to work very well until they broke it in the last update. It won't even connect to the router anymore. Everything is going downhill for ASUS!!