Interrupted connections on ZenWiFi AX (XT8)

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Terribl3

New Around Here
I have my entire home theatre system and NAS Drive connected through ethernet to this new ZenWifi AX (XT8). My MacBook Pro and iPhone are connected wirelessly. From the time I have installed XT8, the connection constantly breaks on devices connected through ethernet as well as wirelessly, and comes back within a matter of 20 to 30 seconds or thereabouts. Now this happens regularly at an interval of half hour or so or maybe less. Basically, this constant connection and disconnection is hampering my network massively. Enclosing image of the message I get on my MacBook pro. This problem is new to me, as before this on an Orbi ac router I had no issues. Any help in solving this will be greatly appreciated.

Firmware Version:3.0.0.4.386_43181
 

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keith_ca

New Around Here
@Terribl3 -- are you using just one router, or the mesh? And if the latter, is the issue with devices on the satellite / remote device?

I had tonnes of issues with 5-20s timeouts (receive only, base -> satellite) on firmware 43170, and finally rolled back to 42095 instead. I have not tried going to the latest, 43181 yet. So .. maybe try rolling back to 42095.
 

Debu

Occasional Visitor
I opened a similar thread. I was taking a certification class which had an interactive terminal and I had issues on higher firmware. It would freeze and strange things happened on the command line. Like I'd type and nothing would happen for a few seconds and then it would all show up. Try editing in vi with it. Went back to 42095 and it was fine. 43170 (May 2021) was really bad for some reason.

The latest is 43181 but I haven't tried it yet either.
 

Samoorai

New Around Here
With my two XT-8 nodes in a mesh setup, I am struggling with spontaneous disconnections with the last three firmware releases, including the latest 43181. Some devices, such as Amazon Echo devices do not connect at all or connect very unreliably.
The last really stable firmware version was 42095. I had to downgrade to 42095 after every update to a newer version. After that, the XT-8 ran as expected again.

I also noticed that the sizes for all firmware files after 42095 are about 55 MB. Up until firmware release 42095, the file sizes were always around 72 MB. It seems to me that the problems are related to this change.

Something seems to be going wrong with the firmware development at the moment. Very unfortunate...
 
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Deyvy

New Around Here
I have my entire home theatre system and NAS Drive connected through ethernet to this new ZenWifi AX (XT8). My MacBook Pro and iPhone are connected wirelessly. From the time I have installed XT8, the connection constantly breaks on devices connected through ethernet as well as wirelessly, and comes back within a matter of 20 to 30 seconds or thereabouts. Now this happens regularly at an interval of half hour or so or maybe less. Basically, this constant connection and disconnection is hampering my network massively. Enclosing image of the message I get on my MacBook pro. This problem is new to me, as before this on an Orbi ac router I had no issues. Any help in solving this will be greatly appreciated.

Firmware Version:3.0.0.4.386_43181
Exactly the same problem. I rolled back to an earlier firmware yesterday. So far so good. Was having issues logging into the Web UI too.

I found a post where someone observed the newer firmware was about 20mb smaller. I rolled back to the last 70mb sized firmware.

So far had no issues.
 

SoFluffy

New Around Here
Just adding my +1 for having to roll back to 42095 to avoid the dropouts. This is getting somewhat ridiculous that an Asus product specifically designed and marketed for Mesh has completely borked Mesh with multiple sequential FW updates.
 

Fanaticrom

New Around Here
+1
For work I have to connect to the corporate VPN and this is how I noticed the dropouts. Went back to 42095 and it is stable.
 

frio

New Around Here
+1

Same here. Rolled back to 42095 after each upgrade beyond this version due to connectivity issues with multiple wireless clients. Didn't notice any issues with wired clients (all to router) though.
 

ilzed

New Around Here
I updated the firmware to the latest and started to have issues with WLAN and everything connected to the remote node. Since I had no clue what version did I have prior the update I’m glad I found this thread. Thanks to you all is well with 42095. I’ll contact Asus as well.
 

johny_2000

New Around Here
I couldn't find the reason for the intermittent client disconnection at the remote node for 3 months! This applied to both wired and wireless connections of the remote node. Several of my always-on-demand services were randomly falling off. I have already gone through all the cables, changed them. Resetting to factory settings several times. Reinstalled services and backups on client devices. Nothing worked! Until I found this topic and rolled back the firmware to 42095! Indeed, the size of the firmware dropped from 72MB to 55MB in the following versions. And all these problems with the remote node disappeared. Someone would have thought that Asus would screw this up and turn the device into the center of customer irritation!
 
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RadarJammer

Occasional Visitor
My impression is the XT8 has signal power management issues.

I have a cable connection with 1 Gbps down and 50 Mbps up, which has its issues (currently packet loss). I purchased the XT8 unplanned when I saw the Prime Day deal of 140 € for a single unit. No mesh needed but a tri-band router/ap is always welcome. My PC and other test gear are on my desk at a distance of about 5 meters from where my APs are positioned

Being aware of the issues here I began with firmware 43181. Whenever I started a Ookla Speedtest on my Win10 PC with Intel AX201, it couldn't finish, because the the signal went down and the connection was lost half way through. Always on both 5G bands I tested. So I changed to 42095. Now the connection remains, but the little signal meter in the Windows task bar still goes down by one bar after I start the Speedtest.

This doesn't happen with my XD4R - that much. It budges somewhat but not always. It is a very trouble free and reliable little thing with the same BCM chip. My Qualcomm based Xiaomi/redmi AX router/APs have rock solid signals compared to this (they have functional limitations instead).


BTW: the XT8 and the XD4R offer surprisingly slow WiFi 6 speeds on 2.4 GHz. The Xiaomis almost almost twice as fast on 2.4 GHz with similar two streams.
 
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Terribl3

New Around Here
So, I disappeared, because I was shifting home. Now in my new place, I reset the main router and made a new connection with the reset node. The signal drop has disappeared. I have made no firmware rollbacks. I am going to bring back my settings one by one to see if there's something there causing this dropout.
 

Cain

Occasional Visitor
I had dropouts too, I'm falling back to 42095 as well. I'm using my XT as an AIMESH Node.

Update: 7/11 -- Since I dropped back to 42095 the dropouts with my Nest cameras stopped happening.
 
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dmwood

New Around Here
Same problem here... all of the last three firmware versions cause extended timeouts on my mesh node.

3.0.0.4.386.43181
3.0.0.4.386.43170
3.0.0.4.386.43169

Rolling back to 3.0.0.4.386.42095 resolved the issue. I have a support ticket open with Asus that highlights the issue with the above firmware versions and also the firmware size differences. I also shared this forum topic link with them for reference.

Now waiting to see how they respond.
 

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